This English translation is provided for convenience only. If there is any discrepancy between this translation and the Korean original, the Korean version shall prevail.
These Terms of Service set out the rights, obligations, and responsibilities relating to the use of the Care Advisor platform (the “Service”) operated by Sierra Care Advisor (the “Company”), together with other necessary matters. Before using the Service, please carefully review these Terms, in particular Article 5 (Non-Medical Disclaimer), Article 6 (Nature of AI and Expert Recommendations), Article 7 (Nature of the Care Matching Service), and Article 12 (Limitation of Liability).
Article 1 (Purpose)
The purpose of these Terms is to define the rights, obligations, and responsibilities of the Company and Users in connection with the use of all services provided by the Company, including care consultation and matching, family-caregiver care, and the provision of care-related information.
Article 2 (Definitions)
- “Service” means all services provided through the Care Advisor platform operated by the Company, including care consultation, matching, and the provision of information.
- “User” means any person who uses the services provided by the Company under these Terms (including family caregivers, patients themselves, and Care Mates).
- “Member” means a person who has registered as a member by providing personal information to the Company and who may continuously use the Company’s services.
- “Care Mate” means a person who has registered through the Service seeking to provide care (caregiving and daily support). Care Mates are not employees or agents of the Company.
- “Matching” means the technical process by which the Company recommends and connects Care Mates or care resources based on information entered by the User. Matching is a recommendation only and does not guarantee the formation of any contract or any outcome.
- “Recommendation Information” means reference guidance and suggestions generated and provided by care experts and AI (artificial intelligence) based on data entered by the User.
Article 3 (Effect and Amendment of the Terms)
- These Terms take effect upon being posted on the Service screen.
- The Company may amend these Terms where necessary, to the extent not in violation of applicable laws. When amending the Terms, the Company will announce the effective date and the reasons for the amendment at least 7 days before the effective date. However, amendments unfavorable to Users will be announced at least 30 days in advance.
- A User who does not agree to the amended Terms may terminate the service agreement. If the User continues to use the Service after the announcement, the User is deemed to have agreed to the amended Terms.
Article 4 (Provision of the Service)
The Company provides the following services.
- Receipt of care consultation requests and matching (recommendation and connection) with Care Mates and care resources
- Family-caregiver care content and consultation guidance
- Care-related Recommendation Information (expert and AI) based on entered information
- Care-related information and educational materials
- Other supplementary services determined by the Company
The Company currently provides the Service to Users free of charge. The Company does not charge Users any usage fees and does not operate payment or refund functions. If paid services are introduced in the future, matters regarding fees, payment, and refunds will be set out in separate terms or policies and announced in advance.
Article 5 (Nature of the Service and Non-Medical Disclaimer)
- The Company’s Service is not a medical practice, medical advice, diagnosis, treatment, prescription, or any act equivalent thereto, and is not a medical service provided by a medical institution or medical professional under the Medical Service Act of Korea. All information provided through the Service is general reference information about health and care and does not replace medical judgment.
- Where medical judgment is required, such as the diagnosis, treatment, or prevention of disease, Users must seek care from a medical professional or medical institution and must not make medical decisions relying solely on information from the Service.
- In an emergency, Users must immediately contact 119 (emergency services in Korea) or a nearby emergency medical institution. The Company assumes no duty to respond to or provide rescue in emergencies.
- Care provided by Care Mates is, in principle, non-medical care (daily assistance, living support, etc.). Where medical care is required, Users must use duly licensed medical professionals or medical institutions.
Article 6 (Nature and Limitations of AI and Expert Recommendations)
- Recommendation Information provided by the Company consists of reference suggestions generated by care experts and AI based on data entered by the User, and the Company does not guarantee its accuracy, completeness, suitability, or currency.
- AI processing may include inaccurate or inappropriate results due to limitations of input data, characteristics of algorithms, and other factors. Users must not blindly rely on Recommendation Information and must use it based on their own judgment.
- The final responsibility for whether to adopt Recommendation Information, and for any decisions and outcomes resulting therefrom, rests with the User, and the Company shall not be liable for damages arising from the use of Recommendation Information except in cases of the Company’s willful misconduct or gross negligence.
Article 7 (Nature of the Care Matching Service)
- The Company is merely a provider of technology and a platform that enables Users and Care Mates to discover and connect with each other, and is not a party to any care contract or arrangement formed between a User and a Care Mate.
- The truthfulness and accuracy of qualifications, experience, documents, and identity information submitted or registered by a Care Mate, and the content, quality, and safety of the care actually provided, are the responsibility of the Care Mate, and the Company does not warrant them. The Company may perform verification within a reasonable scope, but this does not guarantee the suitability or safety of any Care Mate.
- All matters arising between a User and a Care Mate — including the formation, performance, and termination of contracts, payment of compensation, service quality, accidents, injuries, loss, damages, and disputes — are the responsibility of the parties involved, and the Company shall not intervene in or be liable for such matters except in cases of the Company’s willful misconduct or gross negligence.
- Users and Care Mates acknowledge that the Company is not responsible for risks and damages arising from direct transactions outside the Service, and undertake not to engage in such direct transactions.
Article 8 (Application for Use and Acceptance)
- Users apply for use by truthfully entering their information in the form prescribed by the Company.
- The Company may refuse an application for use, or subsequently terminate the service agreement, in any of the following cases:
- Where the applicant does not use their real name or uses another person’s identity
- Where false information is entered or information required by the Company is omitted
- Where the application is made for the purpose of undermining public order or good morals
- Where other application requirements set by the Company are not met
- Where the care recipient (patient) is a minor or a person with limited legal capacity, such as an adult ward, their guardian (legal representative) must agree to these Terms and manage and take responsibility for the relevant User’s account and use of the Service. In such cases, the guardian is deemed to have agreed to these Terms and to be using the Service.
Article 9 (Obligations of Users)
Users must not engage in any of the following acts.
- Misappropriating another person’s information or entering or registering false information
- Providing information about oneself — such as qualifications, experience, or documents — that differs from the facts, or forging or altering such information
- Using or providing another party’s personal information learned through the Service for purposes other than intended
- Infringing the Company’s legitimate interests, such as direct transactions outside the Service for the purpose of circumventing Matching
- Intentionally interfering with the Company’s operation of the Service
- Distributing content that violates public order or good morals
- Creating or distributing offensive or abusive content — such as profanity, defamation, or sexual or violent expressions — in posts within the Service, including care records and notes
- Infringing the intellectual property rights, including copyrights, of the Company or third parties
- Any other act that violates applicable laws
The Company applies a zero-tolerance policy to objectionable or abusive content and abusive users. Reported content will be reviewed and removed within 24 hours, and sanctions such as usage restrictions will be imposed on the user who created the content. Users may report inappropriate content through the in-service reporting feature and may block abusive users through the blocking feature.
Article 10 (Obligations of the Company)
- The Company will not engage in acts prohibited by applicable laws or these Terms or contrary to good morals, and will endeavor to provide the Service continuously and reliably.
- The Company maintains security systems to protect personal information so that Users can use the Service safely, and publishes and complies with its Privacy Policy.
- Where the Company deems opinions or complaints raised by Users to be justified, it will handle them promptly.
Article 11 (Provision and Suspension of the Service)
- In principle, the Service is provided 24 hours a day, year-round, unless there are special business or technical circumstances.
- The Company may temporarily suspend the Service for a certain period where necessary for regular system inspection, expansion, or replacement, and will announce such suspension in advance where possible.
- The Company shall not be liable where it cannot provide the Service due to force majeure such as natural disasters, power outages, or telecommunications failures.
Article 12 (Limitation of Liability)
- The Company is exempt from liability where it cannot provide the Service due to a natural disaster or comparable force majeure.
- The Company shall not be liable for service disruptions or damages attributable to the User.
- The Company does not warrant the accuracy or suitability of information, recommendations, content, or matching results provided free of charge, and shall not be liable for damages arising from reliance on them except in cases of the Company’s willful misconduct or gross negligence.
- The Company shall not be liable for disputes, accidents, or damages arising between Users (including between Users and Care Mates) or between Users and third parties through the Service, except in cases of the Company’s willful misconduct or gross negligence.
- To the maximum extent permitted by applicable law, the Company shall not be liable for indirect, special, or consequential damages or lost profits, and the Company’s liability for damages shall be limited to the amount the relevant User has directly paid to the Company in connection with the relevant service, except in cases of the Company’s willful misconduct or gross negligence.
- Nothing in this Article limits or excludes liability for the Company’s willful misconduct or gross negligence, or any other liability that cannot be excluded under applicable law.
Article 13 (User Representations, Warranties, and Indemnification)
- The User represents and warrants that the information they provide or enter to the Company is accurate and truthful and does not infringe the rights of any third party.
- If a User violates these Terms or applicable laws, or if damage is caused to the Company or a third party due to false or inaccurate information provided by the User, the User must compensate for such damage, and where the Company faces a claim from a third party, the User must indemnify and hold the Company harmless at the User’s own cost and responsibility.
Article 14 (Copyright and Restrictions on Use)
Copyright in the content posted on the Service belongs to the Company or third parties holding legitimate rights. Users must not, without prior consent, use the Service content for commercial purposes — or allow third parties to use it — by means of reproduction, transmission, publication, distribution, broadcasting, or other methods.
Article 15 (Dispute Resolution)
- The Company and Users shall make all necessary efforts to amicably resolve disputes arising in connection with the use of the Service.
- Notwithstanding the preceding paragraph, if a lawsuit is filed over a dispute, the courts located in the State of California, USA, where the Company’s headquarters is located, shall have exclusive jurisdiction.
Article 16 (Governing Law and Jurisdiction)
These Terms shall be governed by and construed in accordance with the laws of the State of California, USA, and disputes relating to these Terms shall, in principle, be resolved in the courts located in the State of California, USA. However, where mandatory consumer-protection provisions or other provisions of the laws of the country of the User’s habitual residence cannot be excluded, such provisions may take precedence.
Addendum
These Terms take effect on June 14, 2026.